LUXE will provide you a proposal for your selected items and services. Each item is priced separately. We don’t have rental packages….mainly because we want each event to be as unique as you! Once we have your date, items, and venue, then we send you a proposal. It’s that simple!
It only takes 50% for a retainer fee and that locks in your date and the items you have chosen. This retainer fee is non-refundable.
All rental prices are for 1 day use; however, we can offer long-term rentals. Our items are charged for time out whether it is used or not.
After you make a deposit and sign your contract, some changes are possible to your rental selections. Depending on availability, you can add to your order, or change items for alternative items. I’m sorry but refunds are not issued.
rentals
The contracted price cannot decrease at any point. Up to the 45 days prior to your event, we will gladly exchange items for something else. After the 45 days prior to your event, we do have some items that we don’t allow a reduction in number or to be exchanged out for something else. These items are, but not limited to; wood tables, guest seating, bars, arbors, and backdrops. Once the contract is signed, your date and items are no longer available to any other client. For example, if you reserve 100 chairs and you want to reduce that number to 80 three weeks before your event, we cannot exchange the extra 20 chairs for any other items. Those 20 chairs have been considered “on hold” for your event and have been unavailable to other clients. So that creates a loss in income with the probability of not being able to now rent those chairs to anyone else. We have to protect ourselves and hate to ever be in a position that this becomes an issue. Therefore, during your consultation, we ask your “expected” guest count and then we recommend going just a little under that, when it comes to renting these items. This protects both LUXE and the client from being in this situation.
No changes can be made on all orders 24 hours prior to the rental date.
HOW RENTALS WORK
deposits & Payments
In order to reserve your date and rental items, a 50% retainer fee of your rental total is required. Our items are reserved on a first-come first-serve basis and is considered reserved once the initial payment has been received. So if you have your heart set on something, please don't hesitate in contacting us!
You must also provide a credit card on file with the signed rental contract. This is in case of damages, missing items, late and replacement fees. Agreement must be in the credit card holder’s name.
The remaining balance is due 14 days prior to your event date. If you are reserving items less than 14 days before event, the full amount is due at contract signing. We will not deliver or allow for pick-up unless the balance is paid in full 14 days prior to event. Late fees of $25/day will apply after that date. No checks will be accepted within the 14 days.
All major credit cards are accepted and are subject to a 3% convenience fee. All transactions will be run through Square.
State and local taxes apply.
If you do choose to cancel your contract, any payment made will be forfeited. Please understand that we are reserving the rental items solely for you on your specified event date. Deposits are nonrefundable, regardless of the reason of cancellation.
LUXE will work with you if you need to reschedule due to a natural disaster, Government restrictions, or death in the immediate family. If you must change the dates, we will work with you to find a date that suits both parties.
cancellations or reschedules
We do not issue refunds for inclement weather. Once the contract is signed, the client assumes all risks associated with holding an outdoor event, including the weather interfering with the pick up or delivery of rental items. Arrangements can be discussed if the event date is rescheduled.
Delivery fees are calculated for delivery to/from your event. We base that on the number of items, size, weight, or difficulty of handling. If your venue has stairs, or over a 100’ distance from trailer to location, or on the beach, additional fees will apply. If your ceremony and reception are in two separate locations, additional delivery fees will apply.
DELIVERY
Visit our Delivery page for more info and delivery options
Client is responsible for care of rented items and is solely responsible for all rental items ordered upon possession. It is the clients responsibility to immediately report any issues regarding your rental items.
All items must be protected from rain or other damaging weather conditions at any time with the client. Rentals items must be transported in an enclosed trailer, rental truck, or enclosed vehicle.
CLIENT RESPONSIBILITY
All items must be returned in the same condition as they were given to client. Items must also be packed exactly how they were with packing materials provided. Additional fees will be charged if any damage to items have occurred.
If using real wax candles on LUXE candlesticks or candelabras, there will be an additional fee to clean the wax off our items which may be equivalent to replacement costs. We prefer battery candles only to be used.
The client is responsible for all damaged, lost, altered, or stolen rental items. Full replacement costs and shipping will be charged for items that are not returned, or are returned chipped, cracked, torn, soiled, stained, burnt, or otherwise irreparably damaged. Your card on file will be charged.
