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frequently asked questions
Ready to book?
We do have a minimums for the different areas we service. These minimums do NOT include the fees for the delivery, they are the minimum of the rentals only. For more detail, please visit our “Delivery” page.
Do you have a minimum for rentals?
Our delivery fee is set at $100 for the Pensacola area. Anywhere outside of Pensacola, the delivery fees are based on the mileage and fuel cost to get there. The Delivery Fee does NOT include the labor for the time we invest in that event. These fees are explained in more detail on our "Delivery" page.
What is your delivery fee?
Yes absolutely! LUXE would love to help with the delivery of your rentals for your big day. Minimum order totals do apply. Please see the "Delivery" page for those totals.
Do you provide unloading and loading of rentals?
LUXE serves all of Pensacola and surrounding areas. We deliver from Mobile, AL to Panama City, FL. We would love to travel across the Southeast so please contact us if your location is not in our “LUXE Region”.
What areas do you deliver to?
Absolutely!!!! We love it when our clients come look around and pick items out for THEIR event. We want you to get excited and enjoy this time, but most of all, we want you to pick things you love and what speaks to you! Contact us to setup an appointment! Event Date and Venue must be set for accurate pricing.
Do you allow clients to “shop” at the warehouse?
Yes, Absolutely! We do allow client pick up for most items. There are certain items that require delivery and cannot be picked up. We do require an enclosed trailer, rental truck, or large SUV to pick up the larger items.
Can I pick up my order?
We don’t list our pricing online. You can contact us for pricing on the items you are interested in. We would be glad to get you that!
Where do I find your pricing?
Luxe does require a 50% Retainer Fee to be placed at time of booking. This guarantees your date and items are held for your event. This Retainer Fee is non-refundable and goes towards the balance you owe. The balance is due 14 days prior to the event.
Do you require a security deposit?
First, we ask that you contact us about the date of your event. If we have availability, then we can chat about the items you want. Each items is priced individually. Once we have your date, items, and venue, then we send you a proposal. It’s that simple.
How do I go about renting from you?
I’m sorry but it is non-refundable. Since we are reserving your items for your event and unable to provide them to any other client, we are unable to refund the retainer fee.
Is my retainer fee refundable if I change my mind?
We highly recommend reserving as soon as possible. There are peak months and those months fill up extremely fast. Even if you don’t know your exact guest count, that’s ok. It is always easier to add to the contract later. Our items are reserved on a first-come first-serve basis and require the retainer fee to be paid to reserve. If you have your heart set on something, please don't hesitate to contact us!
How far in advance do you suggest I reserve my items?
Yes, we do allow changes as long as the contracted price doesn’t decrease. In your consultation, we will be glad to go over that with you.
All of your dishware will be given to you clean and ready to use. For the plates and glassware, please make sure all items are free of any food/drink debris before returning to LUXE. If you are renting chargers, those must be hand washed and NOT put in the dishwasher. You can choose to have LUXE clean the items for an additional fee and disclosed to LUXE before returning.
The short answer is YES YES YES. I would highly suggest this whether you book with us or not. The last thing you need to worry about on your event day, is if you're going to be rained out! It's a stressful time anyway and you don't need that added to the mix.
As far as LUXE goes, our items cannot be left outside if rain is in the forecast. Additional charges will be added if we have to wait for the weather to clear up. Please keep in mind that we have other events that we need to deliver to. See Delivery page for more information.
Can I make any changes to my items after the contract is signed?
if i rent disheS aND PICK THEM UP, do i have to wash them?
Do i need a rain plan?
Yes, the customer is responsible for anything that is damaged or missing once returned to the warehouse. A replacement fee will be charged to the credit card on file.
